B2B Order Management Software
Transform chaos into clarity. From order entry to shipping, automate every step while maintaining complete control and visibility.
Real-time dashboard with order metrics and status tracking
Comprehensive order list with advanced filtering and bulk actions
Visual workflow showing order progression from entry to shipment
Sound Familiar?
These problems shouldn't be part of your daily routine
Orders scattered across email, phone, and fax
Reps submit orders by text. Customers fax POs. Your portal takes online orders. And somehow you’re supposed to track all of it in one place - but you can’t, because nothing talks to each other.
Reps and portal orders in different systems
Your field reps take orders in one system, your online portal logs orders in another, and your office team re-keys everything into QuickBooks. Triple the work, triple the error rate.
No visibility until it’s too late
An order ships short and nobody catches it until the customer calls. Backorders sit in a spreadsheet. Follow-up shipments are manual. You find out about problems from angry customers, not from your system.
Customer-specific pricing is a nightmare
Every customer has different pricing tiers, volume discounts, and contract terms. Your reps guess, your portal shows the wrong price, and you spend hours fixing invoices after the fact.
Complete Control
Everything you need to manage orders efficiently
- Multi-Channel Order Capture
Accept orders from phone, email, API, or customer portal. All orders flow into one unified system.
- Custom Workflows
Design approval processes that match your business. Route orders based on value, customer, or order type.
- Real-Time Order Status
Know exactly where every order stands. Automatic notifications keep customers informed without manual updates.
- Custom Pricing & Discounts
Set customer-specific pricing, volume discounts, and promotional rules. Automatically apply the right price every time.
- Order History & Reordering
Complete order history at your fingertips. Enable quick reordering for repeat customers with one-click functionality.
- Automated Document Generation
Generate quotes, order confirmations, packing slips, and invoices automatically. Maintain consistent branding across all documents.
- Returns & RMA Management
Process returns and issue credit memos without losing visibility. Track return reasons, manage restocking, and keep your accounting system in sync - whether the return comes from a rep order or the customer portal.
Built For Your Business
Who Uses Orderwerks Order Management
Wholesale Distributors
Manage thousands of SKUs across multiple warehouses. Process orders from field reps and a self-service portal, all synced to QuickBooks.
Learn moreManufacturers
Take dealer orders, manage custom pricing by account, and automate fulfillment from factory to customer.
Learn moreDSD / Route Distributors
Pre-sell, route, and deliver - with offline mobile ordering, route accounting, and proof of delivery built in.
Learn moreWorks With Your Back-Office Systems
Orders and invoices sync to your accounting system. Inventory syncs to your warehouse system. No manual re-entry.
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Measurable impact on your business
Our customers see immediate improvements in efficiency and accuracy
- Order entry time
(creation to submission) - 2 min
- Customer ordering access
- 24/7
- Hours saved weekly
- 30+
- Inventory visibility
- 100%
FAQ
Frequently Asked Questions
Orderwerks captures orders from every channel your customers use - field rep mobile app (iOS and Android, works offline), self-service B2B portal, phone/email entry by your office team, email, CSV import, and API. All orders land in one unified dashboard regardless of how they were placed.
Yes. Orderwerks offers two-way sync with QuickBooks Online, QuickBooks Desktop, and QuickBooks Enterprise. Orders, invoices, customers, products, and inventory sync automatically. We also integrate with Xero, Fishbowl Inventory, ShipStation, and other business tools.
Yes. The Orderwerks Sales App is built native on iOS and Android with a true offline-first architecture using SQLite. Reps can browse the full catalog, see customer-specific pricing, and submit orders with zero connectivity. Everything syncs automatically when a connection is restored - at trade shows, in basements, in warehouses, wherever.
You can set pricing at the customer level, the customer group level, or through price bands and volume discount tiers. Contract pricing with expiration dates is supported. The system automatically applies the correct price whether the order comes from a rep or through the online portal.
Most customers are live within 2-4 weeks. Onboarding includes data migration, QuickBooks integration setup, user training, and portal configuration. Our team handles the heavy lifting - you don’t need IT resources.
Yes. You can process returns, issue credit memos, track return reasons, and manage restocking directly within the order management system. Returns sync back to your accounting system automatically.
Ready to streamline your order management?
See how Orderwerks can transform your operations in just 30 minutes.
