SMS Order Entry for B2B Distributors
Your customers already text their orders. Orderwerks reads those texts with AI-powered parsing and turns them into structured orders alongside every other channel. Your team reviews and confirms, nothing is re-keyed.
Order line · SMS
1. Willamette Pinot Noir x12 cs - $2,148.00
2. Prosecco DOC x6 cs - $618.00
3. Cabernet Sauvignon 750ml x3 cs - $342.00
Subtotal: $3,108.00
Reply YES to confirm, or CANCEL.
Multi-Channel by Design
One more channel, same system
Orders arrive from field reps in the Sales App, the self-service B2B portal, API, and now SMS. Every order lands in the same B2B order management platform, regardless of channel. No separate inbox to monitor, no re-keying.
Sales App
Field reps take orders on iOS and Android, online or offline
B2B Portal
Customers browse your catalog and place orders themselves, any time
API
Connected systems submit orders programmatically
SMS
Customers text orders in plain language to a dedicated number
SMS extends the same multi-channel B2B order entry your team already uses, so texted orders get the same catalog matching, pricing, and history as every other order.
Text to Order
How SMS order entry works
From plain-language text to confirmed order, with your team in control at every step.
- 1. Customer sends a text
Customers text their order to a dedicated number in plain language, the way they already text. No app to download, no special format to learn.
- 2. AI-powered order parsing
Orderwerks reads the message and converts it into a structured order, matching products and quantities against your catalog and the customer account.
- 3. Your team reviews and confirms
The parsed order appears in your Orderwerks dashboard for review before it moves forward. Your team stays in control of every order.
- 4. Order syncs downstream
Confirmed orders flow into fulfillment and sync to QuickBooks like any other Orderwerks order. Nothing is re-keyed.
Built For Your Business
Who uses SMS order entry
Wholesale Distributors
Your customers already text reps or the office directly. Give those texts a home so every order by text is captured, structured, and tracked.
Wine, Spirits & Route-Based Businesses
Text ordering for distributors in wine and spirits, tobacco, and other route-based businesses where buyers reorder by text between visits.
Manufacturers
Established accounts placing repeat orders can text to order instead of calling or emailing, and your team confirms each order before it moves forward.
Sound Familiar?
Why texted orders get lost today
Texts to individual rep phones never reach the office
A buyer texts a rep directly, the rep is driving or off for the weekend, and the order sits on a personal phone where the office never sees it.
Screenshots and forwarded texts get re-keyed with errors
Orders arrive as screenshots and forwarded messages that someone has to re-type by hand. Every re-key is another chance for a wrong item, quantity, or price.
No order history, no audit trail
When orders live in text threads, there is no record of what was ordered, when it was confirmed, or who approved it. Disputes turn into scrolling through old messages.
FAQ
Frequently Asked Questions
SMS order entry lets your B2B customers place orders by sending a standard text message. A customer texts what they need to a dedicated number, the message is converted into a structured order, and it lands in your Orderwerks dashboard alongside orders from your reps and portal.
No. Customers text from the standard messaging app already on their phone. There is no app to install and no special format required, they text their order in plain language the way they already text.
AI-powered order parsing reads the message and converts it into a structured order, matched to the customer’s account and your catalog. Your team reviews and confirms the parsed order in the Orderwerks dashboard before it moves forward.
Every parsed order is reviewed by your team in the dashboard before confirmation. Nothing ships without human approval, so your team keeps control over every order that comes in by text.
In the same Orderwerks dashboard as all other channels. SMS orders appear alongside orders from the Sales App, the B2B portal, and API, with no separate inbox to monitor.
Yes. Once confirmed, SMS orders sync like any other Orderwerks order, including to QuickBooks and the rest of your fulfillment workflow.
Yes, all channels feed one system. Field reps keep using the Sales App, customers keep using the B2B portal, and buyers who prefer to text can text. Every order lands in the same place.
Ready to take orders by text?
See how SMS order entry works alongside your rep and portal channels in a 30 minute demo.
